![]() ![]() To access the Secure Message Center, visit the following link: Secure Message Center - Comenity. Through this platform, registered cardmembers can send secure messages, ensuring the confidentiality of their personal and financial information. If you prefer to communicate in writing or need to provide detailed information, Victoria's Secret Credit Card also offers a Secure Message Center on their website. Just dial 1-80 to connect with a representative through this service. Please note that customer care hours may vary on holidays, so it's advisable to check for any specific holiday hours.įor customers with hearing impairments, TDD/TTY services are also available. Victoria's Secret Credit Card customer service is available throughout the week from Monday to Saturday, between 8:00 am and 9:00 pm ET. Simply call their dedicated customer care number, provided above, and you will be connected to a representative who can assist you with any inquiries or issues you may have. The first and most direct way to contact Victoria's Secret Credit Card customer service is by phone. In this article, we will guide you on how to contact Victoria's Secret Credit Card customer service, ensuring you receive the support you need. I'll update once I receive the letter in the mail confirming the removal of the late payment.How to Contact Victoria's Secret Credit Card Customer ServiceĪre you a Victoria's Secret Credit Card holder and need assistance with your account or have any queries regarding your credit card? Don't worry, Victoria's Secret provides reliable customer service to address all your concerns. I've set alarms on my phone to make sure I pay two days in advance, and this will not happen again! Thank you!" Please give me a chance to have my perfect paying history back. And, I in fact didn't miss a payment for the 30 days, I actually did pay in July. I really do believe in having a good payment history and if you look at my records, I have no other missed payments. I'm writing today to ask for your forgiveness for my mistake. I did however make sure to pay July 21, 2019, but I still was shown as a missed payment on all three credit bureaus. In the mist of moving I believe I forgot to pay on my due date. But, in July 2019 I had a missed payment. It's really been a privilege to be able to do business with your company and I would like for it to continue and for me to continue to prove my value to you as a customer. "Hello, my name is X X I'm writing you today because I am a customer of your Victoria's Secret store card. I also provided a screenshot showing I havent missed any other payments. Here is what I wrote for my GW letter, it's simple and to the point. Thank you for being a valued card member. You will receive a decision from us, the same way your request was received. Once we have received your request, by one of these methods, a member of our Credit Bureau Disputes team will review your request and the account. ![]() I have included the mailing address and the website needed to submit your request. You will need to log into your online accounts to access the SMC tool. Your request would need to be received either by mail or via our Secure Messaging Center. I just called and the lady was able to remove the missed payments and is mailing me a letter stating it has been updated from deliquent to no missed payments. So, I followed up and the auto responder said to call in. I was told I'd get a response within 2 business days, I received a response the next day, but it stated they'd forward the message and I'd get a response in another 2 business days, and I never did. I sent a message on FB, they stated I could mail in a response or used the secure message system online, so I sent it throught the secured portal. It's from July 2019 30 days, I missed June's payment then paid the end of July. I have one missed payment on my report and my score took a major hit. ![]()
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